Orders are processed and shipped within three (3) business days of purchase. You will receive an email with the tracking number when your order ships. If you do not receive a shipping confirmation within five (5) business days, please contact firstname.lastname@example.org. Please include your order number in all correspondences, this will help us assist you as quickly as possible.
All orders may be evaluated by our fraud detection services. If your payment is declined, your order will be cancelled and you will be issued a full refund.
We are not responsible for any lost, stolen, or damaged shipments. We will only ship to address provided at checkout unless otherwise confirmed.
Please note we do not ship on weekends or holidays.
Shipping and handling rates for domestic orders are calculated upon checkout. Orders over $150 qualify for free ground shipping.
International orders are shipped via DHL Express International and International Ground Shipping.
Both delivery options are available at checkout. Please note that DHL Express International will arrive within 5-7 business days while International Ground Shipping could take up to 6-8 weeks to be delivered to its final destination.
If any shipment is returned, we will not refund original shipping or cover any return shipping costs.
Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customers, duties, or taxies levied by your destination country.
For International Ground Shipping orders, your order tracking will not update until the shipment clears customs in the destination country.
All items including all apparel, footwear, and accessories are final sale and cannot be returned or exchanged.
In the event you were shipped the wrong item or size or a defective product, please contact us immediately at email@example.com.
If there is an error in your order or with a product in your order that results in a return and refund, please note that refunds can take up to 7-10 business days to show up in your account.
*An order cannot be cancelled once an item has been processed and a tracking number has been applied.*
An item I purchased is not on sale. Can you adjust the price?
We are unable to offer price adjustments on items purchased before, after or during sale periods. Sale pricing is offered on a promotional basis. We are only able to honor this temporary pricing for purchases made during the period that pricing is live.
Please note our online return policy applies ONLY to orders placed on AlifeNewYork.com.