Shipping Policy


Once your order has been placed, an email will be sent to the email address provided on the order acknowledging that your order has been received. When your order has been shipped, you will receive an email with your tracking information.

Alife delivers globally via FedEx and SF Express. Orders placed on are processed and shipped within 4-8 business days. Please allow additional processing and delivery time during holidays and peak seasons, a delay in shipment may occur caused by weather conditions, international customs issues or other circumstances. Alife cannot be accountable for circumstances that are irrelevant to Alife's control.


Alife offers free shipping for all orders over $200. All international orders will be delivered via Fedex and SF Express within 4-8 business days.

Various shipping methods and rates can be selected upon purchase and shipping costs are calculated at checkout. Please note that taxes/duties/VAT are not included in international shipping costs and will be additionally added to the cost of each order.



Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases.

Customers can cancel an order by contacting Alife customer service at

If your cancellation is successful, a refund will be issued in the original form of payment within 2-3 business days. If you do not see a payment reversal on your statement within 3 days, please contact Alife customer service at

*During high volume order days, order cancellations may not be possible.



If your package cannot be delivered to the given shipping address due to incorrect shipping address and/or phone number, the package will be returned to Alife at the customer’s expense. If your package has been returned to Alife, please contact us at for further assistance.

If the receiver is absent upon all delivery attempts, your package will be held at a local Fedex/SF Express center for pick up. If the customer fails to pick up the package for any reason, the package will be returned to Alife at the customer’s expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total amount to be refunded.

Packages will be held at customs for 30 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.


If your package is damaged or missing, we are able to offer either a full refund or exchange for the item.  

To acquire a refund or exchange of a damaged package, we require a receipt and visual proof of the damage; To acquire a refund or exchange of a missing package, we require a receipt of your order.

Once proof of damaged or missing merchandise is received and inspected we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period. Please note for exchanged merchandise we cannot guarantee that purchased items will remain in stock.



Item(s) returned within 14 days upon receiving your parcel will be eligible for a full refund or exchange. The returned item(s) must be sent back in new and unused condition, in original packaging together with all the materials received with the item(s) (tags, dust bags, covers etc.) and should have a copy of the invoice inside.

Once your returned item(s) is received, please allow 2-4 business days for inspection. When your order is inspected, a refund will be processed to your original payment method, any changes in currency during the return period will not be reimbursed. Please note shipping charges are not refundable.

Disclaimer: Frequent returns or unusual patterns/activities will be flagged in our system. Alife reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy, the rejected returns will be sent back to the customer at their own cost.

To process a return or exchange, please contact us at .


Please note:

  • Items purchased during seasonal sales cannot be returned or exchanged.
  • Items marked as Final Sale cannot be returned or exchanged.
  • Customers will not be refunded for initial shipping costs.